The relationship between school and home is a key one as a successful partnership between us will support your child’s learning, progress and happiness at school. Our aim is to work with you and your child to ensure that happens, which is why it’s important to talk with us if you have any questions, concerns or wish to share information with us.

Our reception staff will be able to direct you to the right member of staff but, as a general guide, the key routes for contact are as follows:

For most pastoral matters, your child’s tutor will be the first point of contact;
If the matter remains unresolved, or for more complex pastoral matters, please ask for your child’s Head of Year;
For matters relating to lessons and learning in a single lesson, please contact your child’s teacher in the first instance;
If the matter remains unresolved or is more complex, please ask for the Head of Faculty in that subject area;
For other matters, please describe your situation to our reception staff and they will direct you to the appropriate member of staff.

Please remember that many of our staff are also teachers which means that they will not be able to make immediate responses due to their teaching commitments. We aim to respond to all queries within 2 working days; for more complex queries this initial contact may be a holding response whilst we look into your concerns.

If your concern is more urgent, please explain that when you make contact.