Click here for instructions on adding hours to edupay

To use your gmail account to log onto sims please follow these instructions.

Message from BCNS: Richard and Alan

Our problems with a small number of users connecting to sims have now been escalated to the very highest level at ESS Sims. We have been given a new set of procedures to try and identify the root cause. If you can’t connect or get kicked off you must follow the procedure in the attached link and complete the spreadsheet. (Do not report via [email protected])

https://drive.google.com/drive/folders/1rkInSM0CxRK2iASNlhjM0Qg_jBn_JVUW?usp=drive_link

Helpdesk

To raise a problem or to ask for help please email [email protected]
If the problem is one that can be fixed remotely, then the BCNS team (generally Richard or Alan) will email you back and, if need be, arrange a call. On days when the Technicians are in, they will pick up the query via BCNS and then they will come and find you, but please feel free to pop down to see them.

Technicians

Our technicians are Tom and John. Tom is in Mon and Weds from around midday. His colleague John is in Friday afternoons.

Technician hours will be posted on the IT room door.

A plea from Rebecca

Please remember, although I oversee IT, my ability and capacity to hold issues is limited, and I do not need to know about problems; our amazing new team now hold that role.